The Business Case to Build Physically Accessible Environments

The Conference Board of Canada


This research was conducted to examine the economic costs of inadequate accessibility in Canada. Using data from Statistics Canada and our own survey of Canadians with disabilities, we estimate the size of the population with physical disabilities that impair their mobility, vision, or hearing and project it to 2030. Using our model of the national economy, we estimate that improving physical accessibility would dramatically improve the labour force participation and consumer spending of Canadians with physical disabilities. Finally, we present case studies of businesses that have had success improving accessibility.