Changing the Customer Experience

12 November 2019

We will offer awareness raising and training sessions on: Customer Service tips (including the Hidden Disability lanyard scheme), Web Accessibility and Site Accessibility.

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What’s it all about?

Purple Tuesday 2019 is an international call to action, focused on changing the customer experience for disabled people. It will involve organisations of all sizes and from all sectors taking decisive, practical actions to meet the needs of disabled customers.

Purple Tuesday is about creating a step change improvement in the awareness of the value and needs of disabled customers. It is about making the customer experience accessible. Participating organisations will make public commitments (a minimum of one new activity or initiative) to ensure sustainable changes are made. For organisations, this will result in the opening up of products and services to the disability market.

The consumer spending power of disabled people and their familiesis worth £249 billion

Less than 10% of businesses have a targeted plan to access this disability market.

The Purple Pound is rising by an average of 14% per annum.

The consumer spending power of disabled people and their familiesis worth £249 billion

Less than 10% of businesses have a targeted plan to access this disability market.

The Purple Pound is rising by an average of 14% per annum.

Get Involved

You can get involved in a number of ways:

  • Register to get involved through the UK website Purple Tuesday

  • Attend one of our training events

  • Come along Tuesday 12 November to our Purple Tuesday breakfast

  • Share our social media statistics and tips via Facebook, Twitter, LinkedIn

Guides

We will offer awareness raising and training sessions on: Customer Service tips (including the Hidden Disability lanyard scheme), Web Accessibility and Site Accessibility. Check out our events and register for the free Purple Tuesday resources via the UK Purple Tuesday website

Free Customer Services Resources

Web Accessibility Guide

Free Site Accessibility

Our Partners

States of Guernsey